Element 14 has probably been the absolute worst experience I've ever had with ordering online, and it was just for some specialty Molex connector parts (they were the only ones that had them in stock at the time). Placed an order, never got a confirmation email, checked the next day and my account said that it was back-ordered when they had 300+ units in stock. Got no response to emailing them, ended up calling a sales representative who informed me that it had actually shipped, and I was finally sent an order confirmation email and a separate email with tracking number. I asked him if it was standard procedure to wholly misrepresent and screw up order status online, he wouldn't give me a straight answer.
How a business can operate with this much dysfunction and incompetence is beyond me, nor can I understand how they got selected as a distributor for the RPi.. I know I'm not alone in these kinds of ordering issues with them. Anyway, just leaving this here as an example of how incredibly bad that company is even on stuff they have in stock and ready to ship. It's not just an RPi problem, they're just a hot mess.